Conducted through the mail and online in late 2009, the guiding purpose of the survey – which 900 residents participated in – is to continue to engage citizens in planning the city’s future.

Results from the 2009 survey indicate that overall, Kitchener residents' are largely satisfied with the strategic direction of the city and with the services provided by their municipal government. In fact, your satisfaction ratings – compared to the 2005 survey – increased almost right across the board.

General findings of the 2009 survey:

• Kitchener residents are largely satisfied with the strategic direction of the city and with the services provided by their municipal government.
  
• Citizens’ vision for the future of Kitchener remains the same as it was in 2006.
  
• Residents continue to support the six community priorities identified in 2006 – with highest priority given to managing growth, improving quality of life and protecting the environment.

As in 2005, the results of the 2009 Environics survey are fascinating and they have become the springboard for WAYK2 – for asking more questions, clarifying survey results and probing deeper into the community priorities and the work that citizens see as important to the city’s future.

It is important to note that the 2009 survey sample of nearly 900 residents is a statistically accurate representation of the demographic make-up of the city - meaning that the results of the survey can be generalized to the rest of the city's population with significant accuracy.